Return and Refund Policy

Last Updated: September 26, 2026

At Themedicinecart, we want you to have a clear and transparent shopping experience. This Return & Refund Policy explains when you can request a return or refund, how to contact us, who is responsible for return shipping, and when you can expect your refund.

Themedicinecart is an independent online retailer based in India. Orders placed through our website are shipped from India to customers in the United States.

Return Eligibility

We accept eligible returns within 30 calendar days of the date your order is delivered.

To qualify for a return:

  • The return request must be submitted within 30 calendar days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging, including accessories, labels, and other items supplied with the order.
  • The product must not be damaged, altered, opened, or used unless the return is related to a defective, damaged, or incorrectly supplied product.
  • Proof of purchase or the original order number may be required.

Some products may not be eligible for return where applicable law or the nature of the product prevents resale or return. Any such restriction will be stated on the applicable product page or communicated before purchase.

Change-of-Mind Returns

If you change your mind or order the wrong product, you may request a return within 30 calendar days of delivery, provided the product meets the return conditions above.

For change-of-mind returns:

  • The customer is responsible for the return shipping cost.
  • The original shipping charge, if applicable, is non-refundable.
  • The product must be returned unused and in its original condition.
  • A refund will be processed after the returned product is received and inspected.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label

We may request additional information to assess the issue.

If the product is confirmed to have been damaged during delivery, we may provide a replacement or refund, subject to availability and applicable law.

Incorrect Product

If you receive a product that is different from the product you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product received.

If the incorrect item was sent by us, we will work with you to arrange an appropriate replacement or refund. We will provide instructions for returning the incorrect product where applicable.

Defective Products

If you believe that a product is defective, contact us promptly after discovering the issue.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photographs or video where useful

We may request the product to be returned for inspection.

If the product is confirmed to be defective, we may provide a replacement or refund in accordance with applicable law and the circumstances of the order.

Products That Cannot Be Returned

For hygiene, safety, or product-quality reasons, certain products may not be eligible for return after they have been opened or used.

This may include products such as:

  • Opened personal-care products
  • Opened oral-care products
  • Products that cannot reasonably be resold after opening
  • Products specifically identified as non-returnable on the product page

This restriction does not limit any rights you may have under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.

Return Authorization

Please do not send a product back before contacting us.
Return Address: C-289, Suryadarshan Silent City, Vav Gam, Kamrej, Surat, Gujarat 394326, India.

To request a return, contact:

Email: order@themedicinecart.com

Include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Relevant photographs, if applicable

After reviewing your request, we will provide return instructions if the return is approved.

The return address and any required return instructions will be provided with the approved return authorization.

Return Shipping Costs

Change-of-mind returns

The customer is responsible for return shipping costs.

Damaged, defective, or incorrect products

If the issue is confirmed to be caused by damage during delivery, a product defect, or an incorrect product supplied by us, we will provide appropriate return instructions and, where applicable, cover the reasonable return shipping cost.

We are not responsible for return packages that are lost or damaged while being returned without an approved return arrangement or appropriate tracking.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method used for the order.

Approved refunds are generally processed within 10 business days after the returned product has been received and the refund has been approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Where an order was damaged during delivery, defective, or incorrectly supplied, the appropriate refund or replacement will be handled based on the circumstances of the order and applicable law.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

order@themedicinecart.com

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, the applicable return procedure will apply.

Refunds for Undelivered or Lost Orders

If an order is reported as lost in transit, we may investigate the shipment with the applicable shipping carrier.

A refund or replacement will be considered after the shipping investigation is completed and the circumstances of the shipment have been established.

Customers should contact us if the estimated delivery period has passed and the order has not been received.

International Shipping

Orders placed through Themedicinecart are shipped from India to the United States.

The estimated delivery time is:

  • Handling Time: 1–2 business days
  • Transit Time: approximately 15–18 business days
  • Estimated Delivery Time: approximately 16–20 business days

Delivery times are estimates and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

Contact Information:

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT+5:30 (Indian Standard Time)

Response Time: We generally respond within one business day.