Privacy Policy

Last Updated: 24th July 2026

At Themedicinecart, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

Themedicinecart is an online retailer operated from India and serves customers, including customers in the United States.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

We may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information, if you create an account
  • Order and purchase information
  • Customer service communications
  • Information you voluntarily provide when contacting us

Payment Information

Payments are processed through third-party payment providers.

We may receive limited payment-related information necessary to confirm and manage your order, such as payment status, transaction reference, and payment method.

We do not request or intentionally store full payment card numbers on our own servers where payment processing is handled directly by a third-party payment provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Referring website or URL
  • General location information derived from technical data
  • Website usage and interaction information

Some of this information may be collected through cookies and similar technologies.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Provide order confirmations and shipping updates.
  • Respond to customer inquiries and support requests.
  • Manage customer accounts.
  • Process payments through applicable payment providers.
  • Prevent fraud, unauthorized transactions, and misuse of our website.
  • Maintain and improve our website and services.
  • Understand website traffic and usage through analytics.
  • Personalize website content and product recommendations where appropriate.
  • Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.
  • Protect our rights, property, website, customers, and business operations.

We do not use personal information for purposes unrelated to the services we provide unless permitted or required by applicable law.

Order and Customer Communications

When you place an order, we may use your contact information to send transactional communications such as:

  • Order confirmation
  • Payment confirmation
  • Shipping confirmation
  • Delivery updates
  • Important information regarding your order
  • Customer service responses

These communications are necessary for providing and managing your order and are different from promotional marketing messages.

Marketing Communications

Where required, we will obtain appropriate consent before sending promotional emails or marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at:

order@themedicinecart.com

Unsubscribing from promotional communications does not prevent us from sending important transactional or service-related communications concerning your orders.

Cookies and Similar Technologies

Themedicinecart may use cookies and similar technologies to:

  • Enable essential website and shopping-cart functionality.
  • Remember preferences.
  • Maintain website security.
  • Understand website traffic and performance.
  • Improve website functionality and user experience.
  • Support analytics and, where applicable, marketing activities.

You can manage or disable cookies through your browser settings.

Some cookies may be necessary for certain website features, including shopping-cart and checkout functionality. Disabling certain cookies may affect how the website operates.

Where required by applicable law, we will obtain consent for non-essential cookies or similar tracking technologies.

How We Share Information

We do not sell or rent your personal information as a business practice.

We may share information with service providers that help us operate our business, including:

  • Payment processing providers
  • Shipping and courier providers
  • Website hosting and technical service providers
  • Website analytics providers
  • Email and customer communication providers
  • Marketing service providers, where applicable and where permitted
  • Fraud prevention and security service providers

These service providers receive information only as reasonably necessary to perform services for us or support our business operations.

We may also disclose information when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, property, or website.

International Data Transfers

Themedicinecart operates from India and serves customers internationally.

Depending on the services we use, personal information may be processed or stored in India or other countries where our service providers operate.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable privacy and data protection requirements.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure connections such as SSL/TLS encryption.
  • Secure payment processing through applicable third-party payment providers.
  • Access controls for authorized personnel.
  • Website and system monitoring.
  • Reasonable administrative and technical safeguards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and managing orders.
  • Providing customer support.
  • Maintaining business and transaction records.
  • Preventing fraud and resolving disputes.
  • Meeting applicable legal, tax, accounting, and regulatory requirements.
  • Protecting our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate information.
  • Requesting deletion of personal information, subject to applicable legal exceptions.
  • Withdrawing consent for certain marketing communications.
  • Requesting information about how your personal information is used or shared.
  • Objecting to or restricting certain processing activities where applicable.

Privacy rights vary depending on the applicable law and your circumstances.

To make a privacy-related request, contact:

Email: order@themedicinecart.com

We may need to verify your identity before completing certain requests to help protect your information.

California and Other U.S. Privacy Rights

Certain U.S. states have enacted privacy laws that provide additional rights to eligible residents.

Depending on your state of residence and whether the applicable law applies to our business, you may have additional rights concerning your personal information.

For example, eligible California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Where applicable, these rights may include access, correction, deletion, and certain choices regarding the use or sharing of personal information.

Because privacy rights and applicable legal requirements vary by jurisdiction, not every right is available to every customer.

To make a privacy request, contact order@themedicinecart.com.

Children’s Privacy

Our website is not directed toward children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us at order@themedicinecart.com so that we can review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, shipping services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this page.

We encourage you to review this page periodically for the latest information about our privacy practices.

 

Contact Information:

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT+5:30 (Indian Standard Time)

Response Time: We generally respond within one business day