Frequently Asked Questions (FAQs)

Orders & Shipping

Currently, we ship within the United States. We plan to expand to additional countries in the future.

Orders are processed within 1–2 business days(Mon-Fri) after payment confirmation.
Delivery typically takes 15–18 business days.
Delivery times may vary due to customs processing, weather conditions, public holidays, remote locations, courier delays, or incorrect shipping details.

Yes. Orders over $199 USD qualify for free shipping.
Standard shipping charges (if applicable) are calculated at checkout.

We partner with India Post to ensure reliable delivery.

Once your order has been shipped, you will receive an email confirmation with tracking information.

If your package is lost or arrives damaged, please contact us within 7 days of delivery at:
order@themedicinecart.com

Include your order number and clear photos (if damaged).
We may offer:

  • A replacement
  • A refund
  • Store credit

Payments

We currently accept:

  • PayPal, Debit Card & Credit Card

All payments must be authorized before orders are processed.

Yes. All transactions are processed through SSL-encrypted and PCI-compliant payment gateways.
We do not store your credit card details.

All prices are displayed in USD ($).

Prices include applicable taxes where required by law. Final totals are displayed at checkout before payment confirmation.

Returns & Refunds

We offer a 30-day return policy from the date of delivery.

To qualify for a return, items must be:

Unused
Undamaged
In original packaging

Email us at order@themedicinecart.com with:

  • Your order number
  • Reason for return

We will provide return instructions and, if applicable, a prepaid shipping label.

Customers are responsible for return shipping unless:

  • The item is defective
  • The item is incorrect
  • The item is not as described

In these cases, we cover the return shipping cost.

Due to the nature of skincare products, we do not accept returns on opened or used items unless they are defective.

Refunds are processed within up to 10 business days after return approval.
Refunds are issued to the original payment method.

You will receive a confirmation email once your refund has been processed.

Yes, we accept exchanges for unused products in original packaging.

Please contact us immediately. We will arrange a replacement or issue a full refund.

Contact us within 48 hours of delivery and provide photos of the issue.
After inspection, we will offer a replacement or refund.

Yes. You may cancel your order for a full refund if it has not yet been shipped.

Privacy & Data Protection

No. We do not sell personal information in the traditional sense.

However, certain data sharing for analytics or advertising may be considered “sharing” under some privacy laws.

Send an email to:

order@themedicinecart.com
Subject Line: Do Not Sell My Information Request

Include your full name and email address used on our website.

We use:

  • SSL encryption
  • Secure servers
  • PCI-compliant payment gateways

We do not store credit card information.

Yes. You may request access, correction, or deletion of your personal data by contacting us at order@themedicinecart.com.

Products & Usage

Results may vary depending on individual skin type and usage. We do not guarantee specific outcomes.

Yes. We recommend performing a 24-hour patch test before using any new product.

No. Our products and website content are not intended to replace professional medical advice. Always consult a healthcare professional if needed.

Company Information

Yes, the company is registered.
Website Name: themedicinecart.com
Company Name: THEMEDICINECART
UDYAM Registration Number: UDYAM-GJ-22-0600303

Monday to Friday: 9:00 AM – 6:00 PM (IST)
Saturday & Sunday: Closed

We respond within one business day.